Global Data eSIM

Help & Support

Find answers to common questions and learn how to get started with your eSIM.

Frequently Asked Questions

What is an eSIM?
An eSIM is a digital SIM that allows you to activate a cellular plan without a physical SIM card. It's built into most modern smartphones.
Does the eSIM include a phone number?
No. Our eSIM plans are data-only — they provide mobile internet access but do not include a phone number or the ability to make/receive calls or SMS.
Which devices support eSIM?
Most iPhones from XS/XR onwards, Google Pixel 3+, Samsung Galaxy S20+, and many other recent smartphones support eSIM.
How do I buy an eSIM?
Browse our plans, select one that suits your needs, complete the payment, and you'll receive a QR code instantly.
How do I install the eSIM?
After purchase, scan the QR code in your phone's settings. We provide step-by-step instructions for both iOS and Android.
Can I get a refund?
Yes, full refunds are available before the eSIM is installed on a device. Once installed, refunds are not available.
What happens when my data runs out?
Your data service will stop. You can purchase a new plan at any time.
Can I use multiple eSIMs?
Most modern devices support multiple eSIM profiles. You can switch between them in your device settings.

Still need help?

Our support team is available 24/7 to assist you with any issues or questions.

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